Salary: $2,200 USD per month
Schedule: Monday to Friday – 9am to 5pm CST
About the company: We’re partnering with a well-established, family-owned fencing company that’s been serving the Omaha area for over 60 years. Known for their craftsmanship, reliability, and commitment to quality, this is a fantastic opportunity to work with a team that values hard work, precision, and pride in what they build.
Job Overview: The Office manager is responsible for providing high-quality customer support, resolving inquiries, addressing complaints, and ensuring customer satisfaction. The role involves interacting with customers via phone, email, live chat, or in person, while maintaining a professional, friendly, and helpful demeanor.
Key Responsibilities:
- Respond to Customer Inquiries: Handle inbound customer calls, emails, or messages in a timely and effective manner. Answer questions about products, services, billing, and technical issues.
- Resolve Issues: Address customer complaints and concerns, offering solutions, and ensuring issues are resolved to customer satisfaction.
- Product Knowledge: Stay up-to-date with product/service offerings to assist customers effectively and offer relevant information.
- Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Order Processing: Assist with the processing of orders, returns, and exchanges, ensuring customers’ needs are met efficiently.
- Follow-Up: Reach out to customers to ensure their issues are fully resolved and they are satisfied with the service provided.
- Collaborate with Other Teams: Work closely with other departments (e.g., sales, technical support, and logistics) to resolve customer problems and improve overall service.
- Maintain a Positive Attitude: Provide friendly and professional assistance, maintaining a positive relationship with all customers.
- Data- Data input as in leads. In a very timely manner. Following up with customers on a regular basis.
- Collections- Collecting payment and sending final invoices.
Key Skills:
- Communication: Strong verbal and written communication skills with the ability to interact clearly with customers and internal teams.
- Problem-Solving: Ability to handle difficult situations and resolve conflicts in a calm and efficient manner.
- Patience and Empathy: Display patience and empathy when dealing with customers, especially in stressful or challenging situations.
- Attention to Detail: Ability to manage multiple tasks and maintain accuracy in data entry and processing.
- Teamwork: Collaborates effectively with colleagues and other departments.
- Time Management: Manage time effectively to handle multiple customer inquiries in a timely manner.
Qualifications:
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Prior experience in customer service, retail, or call center is an advantage.
- Technical Skills: Basic computer skills; familiarity with CRM software and Microsoft Office tools is often preferred.
Working Conditions: 100%Remote. Possible Saturday here and there.